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Useful Contacts

For further information contact one of the below organisations

Northumbria Police 

To report a crime
or tel 0845 60043043

Action Fraud  
A national helpline that gives advice on issues about fraud, both preventing it and what to do if you fall victim to or tel 0300 1232040 (national rate)

Office Of Fair Trading 
A good source of information for consumers

Citizens Advice Bureau (CAB) 
National network of free advice centres. For details of your local CAB or tel 03444 111444 (will only give local CAB telephone numbers not advice)

Safe from Scams 
A site dedicated to informing members of the public about the various scams including real life case studies

Age UK 
Is a new force combining Age Concern and Help the Aged. Provides free advice and information for people later in life through Age UK advice line, publications and online – or tel 0800 1696565

Hajj: Pilgrimage to Mecca

Hajj Web Banner 600 X 140 Tcm4 65228

Essential information about Hajj Fraud

Thousands of British Muslims are currently getting ready to travel to Mecca and make their own Hajj pilgrimage.

Unfortunately the dreams of many are destroyed as they fall victim to Hajj fraud.

Hajj fraudsters will target licensed travel companies and advertise fraudulent deals to Saudi Arabia in their name.

In some cases Hajj tours are being sold at half price but shortly before departure the tour operator closes, leaving people with no tour and no way of getting their money back.

Up to 25,000 British Muslims travel to Hajj each year.

More than 80% of Hajj victims are over 65 and on average victims can lose anything from £200 to £20,000.

The association of British Hujjaj (pilgrims) UK estimates that only 10% of Hajj fraud is reported.

How to protect yourself:

Make sure your travel agent/tour operator is ATOL (Air Travel Organisers' Licensing) protected.

If the travel agency closes down while you are in Saudi Arabia you are guaranteed a flight home without having to pay any extra. If the agency closes down before you are due to travel, ATOL protection allows you to claim your money back.

Is your travel agent/tour operator accredited by the Saudi Embassy?

Don’t book without researching your travel agency/tour operator – if the offer seems too good to be true, it usually is. Don’t rely on a recommendation from a friend or family – a fraud may be ongoing for a while before the fraudsters disappear with the assets.

Check exactly what you are paying for.

When paying, consider carefully your method of payment. Establishing an auditable paper trail and keeping records of financial transactions will make it more difficult for you to be defrauded.

Get everything in writing.

Always get written terms and conditions as this details your contract with the travel agent or tour operator. Make sure your flight details, accommodation and Hajj visa are valid.

For further information on approved, ATOL registered agents, you can contact ATOL (0207 453 6700) or the Ministry of Hajj (

If you have been a victim of Hajj Fraud:

Please don’t suffer in silence or feel embarrassed about coming forward. Asif Sadiq, who is the chairman of the Muslim Consultative Committee said: “The Muslim community needs to ensure that all its members are aware of Hajj fraud and stress how important it is for them to support the police in any way that will help them bring these criminals to justice.”

If you think that you have been a victim of Hajj fraud call:

Office of Fair Trading Consumer Direct
08454 04 05 06

Action Fraud
0300 123 2040

Action Fraud has a facility to help individuals whose first language is not English.

Access the Hajj: Pilgrimage to Mecca PDF leaflet

Hajj fraud: National awareness campaign video