Computer software service fraud

The Scam


• Fraudsters cold call victims claiming to be Microsoft engineers. The fraudsters claim Microsoft’s remote security system has detected a problem and for a nominal fee can fix it.

• The victims are talked through the logon steps in order for the fraudster to gain remote access to the computer.

• The victims will then often witness the mouse moving and changes being made to the display.

• The fraudsters will then ask for the fee and inform the victim the problem has been resolved,
Once the initial payment has been processed it is
not uncommon for additional larger payments to be
debited from the victims bank accounts without their permission.

• In addition to a charging fee, in some instances programmes are
installed to allow fraudsters unlimited access to the computer, this
allows them access to personal data and as such further illegal
activity may be carried out.

The Advice

• Never allow remote access to your computer.

• Hang up the phone when you identify that the call is uninvited.

• Never divulge your passwords or pin numbers.

• Microsoft or someone representing them will never call you.

• If you have been targeted, change your passwords for email, bank
accounts, credit cards and contact your bank to check your account
has not been compromised.