• A Fraudster calls you, claiming to be a police officer or from your bank.
• They state a fraudulent payment has occurred on your card and that someone has been arrested using your details and bank information.
• You may be asked to call back using the phone number on the back of your card, however the fraudster keeps the line open at their end, so when you make the call you are unknowingly connected straight
back to them.
• They will ask you to go your bank and withdraw money from your
accounts and that a police officer will come and collect it and
• There are now other variations of this scam, for example fraudster
may tell you that your bank account has been compromised by
criminals. The fraudster suggests that the person should transfer
their bank balance into a ‘safe’ police bank account.
• Always be on your guard if you receive a cold call and are asked for
personal or financial information, or to hand over your card or cash
• The bank or the police will never tell you take such actions, so if
you’re asked it can only be for a “criminal attack”.
• Fraudsters may ask consumers to hang up and phone back, in a bid
to win confidence. This is a trick where the receiver is not put down
at their end, leaving the line open, allowing the fraudster to simply
restart the conversation when the consumer thinks a new call has
• If suspicious wait a full five minutes before attempting to make
a call. After five minutes has passed, try to call a friend or family
member first to make sure the line is free.
• Never give out your four digit PIN over the phone, even if you
believe you are talking to a genuine police officer or bank personnel.