Disclosure Details

Staff Satisfaction Surveys - 570/12

Dated: 07 Jun 2011

Date of request:    9/7/2012

Date of response:   24/7/12

Provision of information held by Northumbria Police made under the Freedom of Information Act 2000 (the 'Act')(FOIA)

Thank you for your email dated 9th July 2012 in which you made a request for access to certain information which may be held by Northumbria Police.

As you may be aware the purpose of the Act is to allow a general right of access to information held by a Public Authority (including the Police), subject to certain limitations and exemptions.

You asked: 

Could you please supply me, preferably in electronic format, with the results of any Staff Satisfaction Surveys for the years 2007, 2008, 2009, 2010 and 2011.

In response:

We have now had the opportunity to fully consider your request and I provide a response for your attention.

Following receipt of your request, searches were conducted with the HR Department of Northumbria Police.  I can confirm that the information you have requested is held, in part, by Northumbria Police.

I have decided to disclose the located information to you as follows.

A Workforce Engagement Survey "Your Force – Your View", was conducted in 2010, and all staff and officers surveyed.

The response rate was 70%.

The Overall level of Engagement was 56%.  Overall engagement is made up of 3 categories:

1. Involvement - 64%
 - Job satisfaction
 - Discretionary effort
 - Sense of accomplishment

2. Alignment - 59%
 - Support objectives
 - Understands their contribution
 - Confidence in leadership
 - Supports need for change

3. Loyalty - 45%
 - Intends to stay
 - Likes the way things are done
 - Is an advocate of the force
 - Optimistic about the future

Positives coming out of the survey including:
· Strong sense of Teamwork
· Staff see managers as approachable, honest and supportive
· Good understanding of the aims and objectives of the organisation

Areas where we can improve include:
· Providing better feedback
· Visibility and accessibility of Chief Officers
· Tap into the views and ideas of staff and make them feel more valued

Survey identified 5 main drivers of engagement:
· Job Satisfaction
· Making a difference
· Communication
· Management of Change
· The Chief Officer Team

Next Steps:
· High level results have been published
· Chief Constables video message to staff
· Detailed analysis to each department and Area Command
· Local communication and feedback
· Setting up an interactive Q&A on the intranet
· Widening the involvement in Business Reviews
· Running a campaign under Your Force Your View around Bureaucracy Busting
· Workforce Engagement to be a standing item on Senior Management Team agendas
· Pulse surveys to be conducted periodically (initially after 12 months)

Please note that this response supersedes any response previously released under the Act on this subject area.

The information we have supplied to you is likely to contain intellectual property rights of Northumbria Police.  Your use of the information must be strictly in accordance with the Copyright Designs and Patents Act 1988 (as amended) or such other applicable legislation.  In particular, you must not re-use this information for any commercial purpose.

How to complain

If you are unhappy with our decision or do not consider that we have handled your request properly and we are unable to resolve this issue informally, you are entitled to make a formal complaint to us under our complaints procedure which can be found at: http://www.northumbria.police.uk/foi/disclosurelog/foicomprights.asp

If you are still unhappy after we have investigated your complaint and reported to you the outcome, you may complain directly to the Information Commissioner’s Office and request that they investigate to ascertain whether we have dealt with your request in accordance with the Act.


FOI Complaint Rights Procedure_tcm4-28029