The role of a hate crime liaison Neighbourhood Beat Manager

12 Feb 2016 09:00 AM

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PC Nicola MacGregor works on the Newcastle City Centre Neighbourhood Policing Team and is a Neighbourhood Beat Manager who has additional responsibility as a hate crime liason officer. 

She is one of a number of officers across the whole of the force area who focus on working to tackle hate crime in their communities.

Below, she explains more about her role and how she came to be a hate crime liaison officer.

Who are you?

I'm PC 17 Nicola MacGregor and have been a PC for 6 years. I originally joined the organisation as a special constable whilst working as a primary school teacher. I started my probation in Byker and then moved over to the north of Newcastle before joining the Neighbourhood Policing Team at the city centre in January 2014 where I currently work from the Eldon Square police office.

What is your role?


I am currently the Neighbourhood Beat Manager for LGB&T liaison and hate crime in Newcastle city centre. I am also responsible for issues around begging and vagrancy within the city and run the Newcastle volunteer police cadets which I have been involved in for the past four years and many other aspects of Neighbourhood Policing.

What does this involve?

My role as an LGB&T liaison & hate crime liaison means I will spend a lot of time working with partners and attending drop-ins, events and training courses to ensure I keep in touch with those who share responsibility for looking after, supporting and promoting acceptance  and diversity in our communities.

When someone is the victim of a hate crime that has occurred in the city centre, or they live in the city centre, then I will ensure that they receive support and contact from me or the Communities Engagement Team, and are signposted to other organisations who will also be able to help them.

I have been involved in the Pride festival in the city centre for the last three years and I attend each year with my cadets to spend the day engaging with LGB&T communities and enjoying the fantastic celebrations that take place.

What does a hate crime officer do on a daily basis?

I look at the crimes and incidents that have occurred in the city centre in the last 24hrs, follow up on any contact from partners about incidents or crimes and check for any emerging trends of incidents or patterns of behaviour so that I can tackle them before the escalate. I then go out into the community and call in to see my partners and contacts as often as I can

How much of an impact can hate crime have on a person / community?



The impact can be devastating.  Individuals can feel afraid to be who they really are, feel frightened to leave their home and feel they have no one to turn to.  Everyone has a right to be who they are, express who they are and feel welcome into and part of their community.  When incidents or crimes happen these can have far reaching impacts and it is the responsibility of all of us to ensure that people feel supported and that what’s happened to them is unacceptable.

Do you enjoy the role?

Yes – very much so. I enjoy working as part of a partnership to solve problems and I love meeting new people - those who know me will know that I love to talk!!

What benefits does it bring?

I am always learning new things, building new links and using my policing skills to solve problems.  I am proud of the fabulous work partners can achieve when they work together and amazed by the strength people can have when they are given the right support, usually after something fairly unpleasant has happened to them.  I am also really quite humbled by how accepting and supportive most people within our community here in the city centre can be.

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