News

Changes to Northumbria Police front offices

27 Jun 2017 18:00 PM

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Northumbria Police is making changes to the opening times of some of our stations. These changes do not affect the number of operational stations across the force or the availability of our officers.

These changes are being made in response to a significant decline in the use of front offices. This is due to people using other means of communication to report incidents, including the use of online and phone services. Despite these changes Northumbria will maintain 24 front offices operating across the Force area, this is the largest in the country.

The changes include the end of front office services in Amble, Killingworth and Hebburn. The operational Police station will remain and the public will be able to contact officers.

The savings that are generated will be used to support operational policing and invest in greater accessibility to the service we provide. There are no plans to close any operational stations. There are forty seven bases located in communities an increase of seven in recent years, this ensures our officers are located where needed.

Further investment will also be put into the 101 contact centres to make significant improvements to the current service.

Steve Ashman, Chief Constable of Northumbria Police said:

“We are still wrestling with the impact of austerity and the cuts that we have faced in Northumbria are the largest of any force in the country. This has meant that we have to make difficult decisions whilst striving to deliver the best possible service to our communities. We know that the public want to see police officers on the street and we are changing the way we work in order to protect this.

“We also know that residents don’t want to have to go to a police station in order to report information; but rather report it in their own home and at a time that is convenient for them.

“We always strive to provide an outstanding service to everyone in our communities and this investment into online and social communication will enable us to continue to do that.”

 Please see below for the new opening times:

 Central

STATION

PRESENT

FUTURE

Forth Banks

24/7

8am – 8pm (7 days a week)

Gateshead

24/7

8am – 8pm (7 days a week)

Etal Lane

24/7

9am – 5pm (5 days a week)

Byker

8 – Midnight

9am – 5pm (5 days a week)

Whickham

8 – Midnight

9am – 5pm (5 days a week)

West Road

8 – Midnight

9am – 5pm (5 days a week)

 

Northern

STATION

PRESENT

FUTURE

Middle Engine Lane

24/7

8am – 8pm (7 days a week)

Bedlington

24/7

8am – 8pm (7 days a week)

Berwick

24/7

9am – 5pm (5 days a week)

Hexham

24/7

9am – 5pm (5 days a week)

Alnwick

8 – Midnight

9am – 5pm (5 days a week)

Prudhoe

8 – Midnight

9am – 5pm (5 days a week)

Ashington

9 – 5 (5 days a week)

9am – 5pm (5 days a week)

Whitley Bay

9 – 5 (5 days a week)

9am – 5pm (5 days a week)

Cramlington

9 – 5 (5 days a week)

10am – 2pm (5 days a week)

North Shields

9 – 5 (5 days a week)

9am – 5pm (5 days a week)

Blyth

9 – 5 (5 days a week)

10am – 2pm (5 days a week)

Morpeth

9 – 5 (5 days a week)

9am – 5pm (5 days a week)

Amble

9 – 5 (5 days a week)

No front office provision

Killingworth

9 – 5 (5 days a week)

No front office provision

 

Southern

STATION

PRESENT

FUTURE

Milbank

24/7

8am – 8pm (7 days a week)

Southwick

24/7

8am – 8pm (7 days a week)

Waterloo Place

24/7

24/7

Washington

24/7

9am – 5pm (5 days a week)

Houghton

9 – 5 (5 days a week)

10am – 2pm (5 days a week)

Farringdon

9 – 5 (5 days a week)

10am – 2pm (5 days a week)

Hebburn

9 – 5 (5 days a week)

No front office provision